Privacy Policy
Effective Date: November 30, 2025
ProtoHive3D ("we," "our," or "us") respects your privacy and is committed to protecting it through this policy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and products.
1. Information We Collect
1.1 Personal Information
- Contact Information: Name, email address, and other details you provide via our contact form, account registration, or order placement.
- Account Information: If you create an account, we collect your email address, password (hashed), name, and any optional profile information you provide.
- Order Information: Shipping address, billing information (processed securely through Stripe), and order history.
1.2 Technical Information
- Uploaded Files: 3D model files (.stl, .3mf) you submit for quotes or orders. These files are stored securely and deleted after order processing is complete.
- Usage Data: Anonymous analytics data including page views, click events, and navigation patterns to help us improve our services. This data is aggregated and does not identify individual users.
- Device Information: Browser type, device type, and IP address (anonymized) for security and functionality purposes.
2. How We Use Your Information
- To respond to inquiries and provide customer support.
- To process and fulfill orders, including quote requests and filament purchases.
- To manage your account and provide personalized services.
- To improve our website, products, and services through analytics.
- To prevent fraud and ensure security of our platform.
- To comply with legal obligations and protect our rights.
3. Cookies and Tracking Technologies
3.1 Essential Cookies
We use essential cookies only to provide the best user experience. These cookies are necessary for the website to function properly and cannot be disabled. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.
3.2 Types of Essential Cookies We Use
- Session Cookies:
- session: Stores your authentication token when you log in. Expires after 30 days of inactivity or when you log out.
- guest_session: Identifies your device for guest cart persistence and inventory reservation management. Expires after 7 days.
- Functional Cookies:
- cookie_consent_acknowledged: Remembers that you have acknowledged our cookie policy. Expires after 1 year.
3.3 Purpose of Essential Cookies
- Cart Persistence: Maintains your shopping cart contents across browser sessions.
- Authentication: Keeps you logged in to your account.
- Inventory Reservations: Prevents race conditions by temporarily reserving inventory during checkout.
- User Preferences: Remembers your cookie consent preference.
3.4 Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may impact the functionality of our website, including the ability to maintain your cart, stay logged in, or complete purchases. We recommend keeping essential cookies enabled for the best experience.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist in operating our website and fulfilling orders (e.g., payment processors, email services, hosting providers), under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data in transit (HTTPS/TLS).
- Secure password hashing (bcrypt) for account credentials.
- Regular security assessments and updates.
- Limited access to personal information on a need-to-know basis.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
- Account Information: Retained while your account is active and for a reasonable period after account closure for legal and business purposes.
- Order Information: Retained for at least 7 years to comply with tax and accounting requirements.
- Uploaded Files: Deleted after order processing is complete, typically within 30 days.
- Cookies: Expire according to their individual settings (see Cookie section above).
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and business requirements.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing of your personal information for certain purposes.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us through our Contact Us form. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact Us form.
For more information about using our services, please review our Terms of Service.